Terms & Conditions

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1. Introduction

These Terms & Conditions govern the use of the website:

www.mellisweldingsupplies.co.uk

and the purchase of products from Mellis Welding Supplies Ltd.

By accessing our website, creating an account, placing an order, or purchasing products from us, you agree to be bound by these Terms & Conditions.

Please read these Terms & Conditions carefully before using our website or placing an order.

These Terms & Conditions apply to both consumer customers and business customers unless otherwise stated.

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2. About Us

The website is operated by:

Mellis Welding Supplies Ltd

Company Registration Number: 01972093

VAT Registration Number: 360393264

Registered Address:

Willow Cottage
The Common
Mellis
Eye
Suffolk
IP23 8DS

Contact Telephone: 07798 802766

Email: mellisweldingsupplies@outlook.com

We supply welding equipment, welding consumables, welding gases, tools, accessories and related products.

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3. Definitions

In these Terms & Conditions:

"We", "us", "our" means Mellis Welding Supplies Ltd.

"You", "your", "customer" means the person or business purchasing products from us.

"Consumer" means an individual purchasing products wholly or mainly for personal use.

"Business customer" means a customer purchasing products for business, trade or professional purposes.

"Website" means www.mellisweldingsupplies.co.uk.

"Products" means goods available for purchase through our website or directly from us.

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4. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use our website in a way that may damage, disable or impair its operation.

• Attempt to gain unauthorised access to our website or systems.

• Use our website to transmit harmful software or malicious content.

• Copy, reproduce or misuse website content without our permission.

We reserve the right to restrict access to our website where we believe misuse has occurred.

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5. Website Content and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.

However:

• Images are for illustration purposes and may not exactly represent the final product.

• Product specifications may change due to manufacturer updates.

• Colours, packaging and accessories may vary.

• Errors may occasionally occur.

We reserve the right to correct errors, update information and make changes to products displayed on our website.

Nothing in this section affects your statutory consumer rights.

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6. Product Suitability

Customers are responsible for ensuring that products purchased are suitable for their intended purpose.

This is particularly important for:

• Welding equipment

• Welding consumables

• Welding gases

• Chemicals

• Safety equipment

If you are unsure whether a product is suitable, please contact us before purchase and we will provide assistance where possible.

Professional users should ensure products are used by appropriately trained personnel and in accordance with manufacturer instructions.

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7. Customer Accounts

Customers may create an account on our website.

When creating an account, you agree that:

• All information provided is accurate and complete.

• You will keep your login details secure.

• You will update your details if they change.

• You are responsible for activity carried out through your account.

We reserve the right to suspend or terminate accounts where:

• False information has been provided.

• The account is used unlawfully.

• These Terms & Conditions are breached.

• Fraudulent activity is suspected.

If you believe your account has been accessed without permission, you must contact us immediately.

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8. Business and Consumer Customers

We supply products to both consumers and business customers.

Different legal rights may apply depending on whether you purchase products:

• As a consumer for personal use; or

• As a business customer for trade or commercial purposes.

Where you are a consumer, your statutory rights under UK consumer protection law apply.

Where you are a business customer, different terms may apply, including limitations relating to liability and returns.

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9. Ordering Products

You may place an order through our website, by telephone, email or through other ordering methods we make available.

When placing an order, you agree that:

• All information provided by you is accurate and complete.

• You have authority to use any payment method provided.

• You are responsible for checking your order details before submitting your order.

After placing an order, you will receive an order acknowledgement. This does not mean that your order has been accepted.

We reserve the right to refuse or cancel an order where:

• A product is unavailable.

• There is an error in pricing or product information.

• We are unable to obtain payment authorisation.

• We suspect fraudulent activity.

• Delivery restrictions apply.

• The order does not meet legal requirements.

If we cancel an order after payment has been taken, we will issue a full refund of any amount paid.

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10. Formation of Contract

A contract between you and Mellis Welding Supplies Ltd is formed when we confirm acceptance of your order and begin processing it.

For online orders, acceptance normally occurs when we send you an order confirmation email confirming that your order has been accepted.

Until acceptance has taken place, we reserve the right to decline your order.

Your order confirmation will include details of:

• Products purchased

• Prices paid

• Delivery method selected

• Delivery address

• Payment method

You should check these details carefully and contact us immediately if anything is incorrect.

11. Product Availability

All orders are subject to product availability.

If a product becomes unavailable after you place an order, we will contact you as soon as possible.

We may offer:

• A suitable alternative product.

• A delayed delivery date.

• A full refund.

We are not responsible for delays caused by manufacturers, suppliers, couriers or circumstances outside our reasonable control.

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12. Pricing

All prices displayed on our website are shown in pounds sterling (£).

Prices include VAT where applicable unless otherwise stated.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted.

Occasionally, products may be displayed with incorrect pricing due to technical or administrative errors. If this happens, we will contact you before processing your order.

You may choose to:

• Continue with the order at the corrected price; or

• Cancel the order and receive a full refund.

 

13. Payment Terms

We accept payment through secure third-party payment providers, including:

• Stripe

• PayPal

• Klarna

• Worldpay

By providing payment information, you confirm that you are authorised to use the chosen payment method.

Payment must be received before products are dispatched unless alternative payment terms have been agreed in writing.

We do not store your full payment card details.

Payment providers process transactions according to their own terms and privacy policies.

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14. Klarna Payments

Where Klarna is offered as a payment option, payment arrangements are provided directly by Klarna.

Klarna may carry out identity checks, affordability assessments or credit checks depending on the payment option selected.

Any agreement relating to payment plans, instalments or credit is between you and Klarna.

Mellis Welding Supplies Ltd is not responsible for Klarna's approval decisions or payment arrangements.

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15. Delivery

We offer delivery services including:

• Local delivery

• UK mainland delivery

• Direct delivery from suppliers where applicable

Delivery charges and estimated delivery times will be displayed during the ordering process where possible.

Estimated delivery times are provided as a guide only and are not guaranteed.

Delivery times may be affected by:

• Courier delays

• Weather conditions

• Supplier delays

• Public holidays

• Circumstances outside our reasonable control

We are not responsible for delays caused by third-party delivery providers.

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16. Delivery Requirements

You must provide a complete and accurate delivery address when placing your order.

You are responsible for ensuring:

• Someone is available to receive deliveries where required.

• Delivery instructions are accurate.

• Access is available for delivery vehicles.

We cannot accept responsibility for failed deliveries caused by incorrect information supplied by you.

Where a delivery requires a signature, products may not be left unattended unless alternative arrangements have been agreed.

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17. Local Delivery

Where local delivery is available, delivery areas, charges and availability may vary.

We reserve the right to contact you if:

• Your delivery address falls outside our local delivery area.

• Additional delivery charges apply.

• Special arrangements are required.

Local delivery dates will be agreed where possible but may be subject to availability.

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18. UK Mainland Delivery

We offer delivery throughout UK mainland subject to product restrictions and courier availability.

Some products, including certain gases, chemicals or hazardous goods, may have delivery restrictions.

Where restrictions apply, we will contact you to discuss available options.

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19. Click & Collect

We offer a Click & Collect service.

When selecting Click & Collect:

• You will be notified when your order is ready.

• You must collect your order from the agreed collection location.

• You may be required to provide proof of order and identification.

If collecting on behalf of someone else, we may require confirmation from the person who placed the order.

Orders containing restricted products may require additional checks before collection.

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20. Risk and Ownership of Goods

For consumers, responsibility for products passes to you when you, or a person nominated by you, takes physical possession of the goods.

For business customers, risk in the goods passes upon delivery.

Ownership of products remains with Mellis Welding Supplies Ltd until full payment has been received.

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​21. Welding Gas, Cylinders and Exchanges

Mellis Welding Supplies Ltd supplies welding gases, including SGS gases, subject to availability and applicable safety requirements.

Some gases and related products may be subject to legal restrictions, delivery requirements or collection requirements.

By purchasing welding gas from us, you agree that:

• You will use gases safely and only for their intended purpose.

• You will follow all manufacturer safety instructions.

• You will store and handle cylinders correctly.

• You will comply with any applicable laws and safety requirements.

We reserve the right to refuse supply where we believe it is unsafe, unlawful or inappropriate to complete the sale.

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22. Gas Cylinder Ownership and Deposits

Where applicable, gas cylinders supplied by Mellis Welding Supplies Ltd or our suppliers remain the property of the cylinder owner.

A cylinder deposit may be required when taking possession of a gas cylinder.

The cylinder deposit does not represent ownership of the cylinder.

Customers must:

• Return cylinders in accordance with our cylinder exchange arrangements.

• Return cylinders in a safe and reasonable condition.

• Not modify, damage, sell, transfer or dispose of cylinders.

Failure to return cylinders may result in loss of the deposit and additional charges where applicable.

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23. Cylinder Exchange Service

Where cylinder exchange is available, customers may exchange empty cylinders for full replacement cylinders subject to:

• Availability of the required gas type.

• Availability of suitable cylinder sizes.

• Compliance with supplier requirements.

Customers must ensure that cylinders returned for exchange:

• Belong to the appropriate supplier scheme.

• Are not damaged or unsafe.

• Are returned with any required identification markings intact.

We reserve the right to refuse exchanges where cylinders are damaged, unsuitable or cannot legally be accepted.

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24. Hazardous Goods and Restricted Products

Certain products sold by us may require additional precautions, including:

• Welding gases

• Chemicals

• Adhesives

• Cleaning products

• Other regulated substances

You agree that:

• You will use such products responsibly.

• You will follow all safety instructions and manufacturer guidance.

• You will ensure products are kept away from children and unauthorised users.

Some products may only be supplied to customers who meet minimum age requirements or other legal requirements.

We may request proof of age or other information before completing an order.

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25. Returns and Consumer Cancellation Rights

If you are a consumer, you may have the right to cancel your order under the Consumer Contracts Regulations 2013.

You generally have 14 days from receiving your goods to notify us that you wish to cancel your order.

After notifying us, you must return the goods within the required timeframe.

Products must be returned:

• Unused.

• In their original packaging where applicable.

• In a condition suitable for resale.

You are responsible for return costs unless the product is faulty, damaged, incorrect or otherwise covered by your statutory rights.

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26. Exclusions from Cancellation Rights

The right to cancel does not apply to certain products, including:

• Custom-made or personalised products.

• Products made to your specification.

• Goods that have been used or cannot be resold for safety reasons.

• Certain sealed goods where the seal has been broken.

• Products excluded under applicable consumer legislation.

Due to their nature, gas cylinders, gas supplies and certain chemical products may be subject to restrictions on return and resale.

Please contact us before returning any gas or chemical products.

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27. Returning Products

To arrange a return, please contact us:

Email:
mellisweldingsupplies@outlook.com

Telephone:
07798 802766

Returns may be made:

• In person at our premises; or

• By an agreed return method.

When returning products, please ensure:

• Products are securely packaged.

• The original order information is included.

• The goods are protected against damage during transport.

We are not responsible for goods lost or damaged during return delivery where you have arranged the return.

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28. Faulty, Damaged or Incorrect Products

If you receive a product that is:

• Faulty.

• Damaged.

• Incorrect.

• Not as described.

Please contact us as soon as possible.

We may request:

• Photographs of damage or faults.

• Product details.

• Order information.

Where a product is confirmed to be faulty or incorrect, we will provide an appropriate remedy in accordance with your legal rights.

This may include:

• Repair.

• Replacement.

• Refund.

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29. Refunds

Approved refunds will be processed without unnecessary delay.

Refunds will normally be made using the original payment method unless another method has been agreed.

Refunds may include the original standard delivery charge where required by law.

Additional costs for premium delivery services chosen by you may not be refundable.

Where returned goods show unnecessary handling, we may reduce the refund amount where permitted by law.

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30. Business Customer Returns

Business customers should contact us regarding returns before sending products back.

Unless otherwise agreed in writing, returns from business customers are not automatically accepted.

Business customers may be responsible for:

• Return delivery costs.

• Restocking charges where applicable.

• Any reduction in product value caused by use or damage.

Nothing in these Terms affects the legal rights of consumers.

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​31. Manufacturer Warranties and Guarantees

Many products supplied by Mellis Welding Supplies Ltd are covered by manufacturer warranties or guarantees.

Where a manufacturer warranty applies:

• The warranty period and terms will be determined by the manufacturer.

• Warranty claims may require inspection, assessment or approval by the manufacturer.

• We will assist customers with warranty enquiries where reasonably possible.

Warranties do not normally cover damage caused by:

• Incorrect use.

• Misuse or abuse.

• Failure to follow manufacturer instructions.

• Normal wear and tear.

• Accidental damage.

• Improper storage or maintenance.

Your statutory rights as a consumer are not affected.

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32. Product Safety and Instructions

Customers must ensure that products are used safely and correctly.

You should always:

• Read and follow manufacturer instructions.

• Use appropriate personal protective equipment.

• Follow relevant health and safety guidance.

• Ensure equipment is suitable for the intended application.

Mellis Welding Supplies Ltd is not responsible for injury, damage or loss caused by improper use, misuse or failure to follow safety instructions.

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33. Intellectual Property

All content on our website, including but not limited to:

• Text

• Images

• Logos

• Product information

• Graphics

• Documents

• Website design

is owned by or licensed to Mellis Welding Supplies Ltd.

You may use our website for personal or business purchasing purposes only.

You must not copy, reproduce, modify, distribute or use our website content without our prior written permission.

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34. Third-Party Websites and Services

Our website may contain links to third-party websites, suppliers or services.

We are not responsible for:

• The content of third-party websites.

• Their privacy practices.

• Their terms and conditions.

• Any products or services they provide.

You should review the terms and privacy policies of third-party websites before using them.

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35. Website Availability

We aim to keep our website available and operating correctly, but we do not guarantee that:

• The website will always be available.

• The website will be free from errors.

• Access will be uninterrupted.

We may suspend, update or modify parts of our website where necessary for maintenance, security or improvements.

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36. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

This includes liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breaches of your legal consumer rights.

Subject to the above, Mellis Welding Supplies Ltd will not be responsible for losses that:

• Are not reasonably foreseeable.

• Result from misuse of products.

• Result from failure to follow manufacturer instructions.

• Arise from circumstances outside our reasonable control.

For business customers, we will not be liable for indirect losses, loss of profits, loss of business opportunities or consequential losses unless required by law.

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37. Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control.

Such events may include:

• Natural disasters.

• Severe weather.

• Fire.

• Flood.

• Industrial disputes.

• Transport failures.

• Supplier failures.

• Government restrictions.

• Other circumstances beyond our reasonable control.

Where such an event occurs, we will make reasonable efforts to minimise disruption.

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38. Data Protection and Privacy

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains:

• What personal information we collect.

• How we use your information.

• How we protect your information.

• Your data protection rights.

You can view our Privacy Policy on our website.

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39. Complaints

We aim to provide excellent customer service.

If you have a complaint, please contact us:

Email:
mellisweldingsupplies@outlook.com

Telephone:
07798 802766

Address:

Mellis Welding Supplies Ltd
Willow Cottage
The Common
Mellis
Eye
Suffolk
IP23 8DS

We will investigate complaints and respond as soon as reasonably possible.

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40. Business-to-Business Customers

Where products are purchased for business purposes, these Terms & Conditions apply unless alternative written terms have been agreed.

Business customers are responsible for ensuring products are suitable for their requirements.

Business customers should inspect products upon delivery and notify us promptly of any issues.

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41. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time to reflect:

• Changes in our business.

• Changes in products or services.

• Changes in legal requirements.

The latest version will always be available on our website.

Changes will not affect orders that have already been accepted.

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42. Severability

If any part of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

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43. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any other policies published on our website, form the agreement between you and Mellis Welding Supplies Ltd regarding your use of our website and purchase of products.

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44. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes relating to these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales.

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45. Contact Details

If you have any questions regarding these Terms & Conditions, please contact:

Mellis Welding Supplies Ltd

Company Registration Number: 01972093

VAT Registration Number: 360393264

Willow Cottage
The Common
Mellis
Eye
Suffolk
IP23 8DS

Telephone:
07798 802766

Email:
mellisweldingsupplies@outlook.com

Effective Date: 22 July 2026